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Account Suspended, how to pay and get back online?

If your service account has been suspended and you wish to pay to re-open your account, simply...

Can I contact JS Web Hosting by phone?

Please feel free to give us a call on:Phone UK: 0345 8620012 Phone Ireland: 01 5262721 Phone USA:...

How can I backup my website?

Login to your control panel and click on "Backups" Click the "Home Directory" button just below...

How do I access my cPanel Account?

You can get to your control panel by going to http://www.yourdomain.com/cpanel/ Your cPanel can...

How do I change my (webmail, cPanel, support passwords)?

To change your Client Area password: 1. Log into the Client Area (https://my.jsweb.co.uk/) 2....

How do I restore a backup I have made?

If you've previously downloaded a backup copy of your website through your cPanel Control Panel,...

How often do you do backups?

All our hosting servers are automatically backed up on a nightly basis using R1Soft full server...

How often does my stats update?

Statistic Updates Occur in various frequencies, Outlined below will help you understand when our...

I cannot access cPanel, help!

All of our servers will automatically temporarily block you from any service you attempt to log...

I want to cancel my account, but how?

Every customer can manage all their products via the JSWeb client area. You must be logged in to...

IMPORTANT: PayPal Subscriptions

If you have elected to utilize Paypal's Subscription option to pay your hosting fees, you...

Internal Server Errors with PHP5?

PHP5 can only be accessed using your domain name. It can not be accessed using a temporary URL....

What is the Database Hostname?

This is quite simple and comes pre-configured in most webscripts that you install within your...